Fortune11 Terms and Conditions – Complete Platform Usage Guide

Welcome to fortune11. This Terms and Conditions document is a legally binding agreement between you as the user and fortune11 as the platform operator. By registering an account, making a deposit, or using any service on the fortune11 website or app, you agree to comply with all rules set out in this document.

We encourage you to read this entire document carefully. If you do not agree with any part of these terms, please do not use the fortune11 platform. Any queries regarding these terms may be directed to our support team.

1 Acceptance of Terms

By accessing or using the fortune11 platform through any device or method, you confirm that:

• You have read, understood, and fully agreed to these Terms and Conditions.
• You are at least 18 years old or have reached the higher legal age requirement in your region.
• You are using the fortune11 platform in a personal capacity, not on behalf of any company or third party without written authorization.
• The information you provide during registration must be accurate, complete, and up to date.

2 Registration & Eligibility

Fortune11 is open to individuals who meet the following eligibility requirements:

• Age Limit: You must be 18 years of age or older. fortune11 takes the protection of minors from gambling activities seriously.
• One Account Per User: Each individual is permitted to hold only one active account at fortune11. Owning more than one account is a serious violation and may result in all accounts being suspended and balances forfeited.
• Accurate Information: Your registered name, date of birth, phone number, and bank details must match your official identification documents.
• KYC Verification: Fortune11 requires identity verification (KYC) before processing your first withdrawal. Required documents include a valid Malaysian identity card (MyKad) or passport.

Fortune11 reserves the right to reject registration applications or suspend accounts if suspicious or inconsistent information is found during the verification process.

3 Account Management

As a fortune11 account holder, you are fully responsible for the security and activity of your account:

• Password: Choose a strong password and never share it with anyone. fortune11 will never ask for your password through any communication channel.
• Two-Factor Authentication (2FA): We encourage you to enable 2FA for an additional layer of security on your fortune11 account.
• Suspicious Activity: If you suspect your account has been compromised or accessed by an unauthorized party, contact fortune11 support immediately.
• Update Information: If your personal information changes, update your fortune11 profile and complete the KYC process again if required.

4 Deposit & Withdrawal

Fortune11 provides a range of local payment methods for the convenience of Malaysia players:

• Deposit Methods: FPX (Online Banking), Touch 'n Go eWallet, GrabPay, and direct bank transfer to your fortune11 account.
• Minimum Deposit Limit: RM10 per deposit transaction. Deposits are typically processed instantly upon bank confirmation.
• Withdrawal: The minimum withdrawal amount is RM50 per request. Withdrawals to Malaysian bank accounts are processed within 1–24 hours on business days.
• Account Name: The recipient name on the bank account or e-wallet registered for withdrawals must match the name on your fortune11 account. Withdrawals to third-party accounts are strictly not permitted.
• Processing Fee: Fortune11 does not charge additional fees for standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own charges.

Fortune11 reserves the right to hold withdrawal requests for security review purposes, particularly for new accounts or transactions exceeding certain thresholds. This is a mandatory fraud and anti-money laundering measure we are required to uphold.

5 Bonus & Promotions

Fortune11 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to the following terms:

• Wagering Requirement: Every bonus received has a wagering requirement that must be met before winnings from those bonus funds can be withdrawn. The wagering requirement will be clearly stated in the terms of each promotion.
• Validity Period: Bonuses have an expiry period. Unused bonus funds that are not utilized within the specified timeframe will be automatically forfeited.
• One Bonus Per User: Each promotion may only be claimed once per account, per household, or per device. Attempting to claim the same bonus more than once through different accounts is considered fraud.
• Eligible Games: Not all games contribute equally toward bonus wagering requirements. Table games and progressive jackpots may carry different contribution percentages.
• Bonus Betting Limit: When meeting wagering requirements using bonus funds, the maximum bet per spin or per hand is generally limited to RM50 unless otherwise stated.

Fortune11 reserves the right to modify, suspend, or terminate any promotion at any time. Any abuse or attempt to manipulate the bonus system will result in bonus cancellation and action against the accounts involved.

6 Betting Rules

All betting activity on the fortune11 platform is subject to the following general rules:

• Valid Bet: A bet is only considered valid once confirmed by the fortune11 system and a complete bet slip has been issued.
• Bet Cancellation: Fortune11 reserves the right to void bets under certain circumstances, such as significant odds errors, incorrect match information, or serious technical disruptions.
• Postponed Match: If a match is postponed or not concluded under the specified conditions, the bet will be refunded to the player's account balance.
• Odds & Results: Official results from recognized sports governing bodies serve as the primary reference for settling bets at fortune11.
• In-Play Betting: For live betting, any decision made after an event has occurred (e.g., a goal already scored) but before the fortune11 system has had time to update is considered void, and the bet will be cancelled.

7 Prohibited Conduct

The following activities are strictly prohibited on the fortune11 platform and may result in immediate account closure without notice:

• Using bots, automation software, or scripts to interact with the platform.
• Manipulating games or exploiting technical bugs for unfair advantage.
• Money laundering through deposit and withdrawal activity with no genuine intent to play.
• Colluding with other players to manipulate game outcomes.
• Using a false identity or opening an account on behalf of another person.
• Abusing bonus or promotion programs with fraudulent intent.
• Transferring account balances between players without fortune11's authorization.

8 Account Closure

By Player: You may close your fortune11 account at any time by contacting our support team. Prior to closure, all available cash can be withdrawn subject to current terms. Bonus funds that have not met wagering requirements will be forfeited.

By Fortune11: We reserve the right to immediately close or suspend your account if:

• There is evidence or reasonable suspicion of fraud, money laundering, or illegal activity.
• You have violated any provision of these Terms and Conditions.
• You provided false or inaccurate registration information.
• You have applied for self-exclusion through the Responsible Gaming program.

In cases of closure due to confirmed fraud, fortune11 reserves the right to withhold the remaining balance in the account while conducting an internal investigation or cooperating with relevant authorities.

9 Liability Limits

Fortune11 provides its platform with best efforts to ensure service availability and accuracy. However, there are liability limitations you should be aware of:

• Fortune11 is not responsible for service disruptions caused by factors beyond our control, such as natural disasters, nation-state cyberattacks, or third-party infrastructure failures.
• Any financial losses resulting from a player's own betting decisions are entirely the player's responsibility.
• Fortune11 does not guarantee the accuracy of sports information or third-party statistics displayed on the platform.
• Fortune11's maximum liability to any player shall not exceed the net deposit amount made by that player within the last 12 months.

10 Responsible Gaming

Fortune11 is committed to ensuring this platform is used as healthy, responsible entertainment. We provide a range of tools to help players manage their betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account dashboard.
• Loss Limit: Set a cap on the losses you are willing to absorb within a given period.
• Session Time Limit: Set session time reminders or limits for each gaming session on fortune11.
• Temporary Break: Use the self-exclusion feature to take a break from the platform for a period of your choice — from 24 hours to indefinite.

If you feel that betting is starting to affect your daily life, we strongly encourage you to seek help immediately. Contact the fortune11 support team or visit the Responsible Gaming us for more information.

11 Amendment of Terms

Fortune11 reserves the right to amend, update, or improve these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being published on the fortune11 website.

We will endeavor to notify members of material changes via in-platform notices or registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the fortune11 platform after any amendments are published will be considered acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the fortune11 platform, please contact our team:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the fortune11 platform.
• Email: [email protected] (typical response time within 24 hours)
• FAQ: Visit page FAQ us for answers to frequently asked questions.