Fortune11 Privacy Policy – Malaysian Player Data Protection

At fortune11, we understand that trust is the foundation of our relationship with you as a player. Privacy is not merely a legal obligation for us — it is a core value we uphold seriously every day. This Privacy Policy is written clearly and openly so you know exactly what happens to your personal information the moment you interact with the fortune11 platform.

This document applies to all fortune11 platform users, whether accessed via the website or mobile app, regardless of how you access our services.

1 Introduction

Fortune11 is a licensed online betting and casino platform operator. As a responsible operator, we are subject to strict data protection requirements and respect the privacy of every individual who uses our services.

This Privacy Policy is drafted in accordance with international data protection best practices. We are committed to ensuring your personal data is processed lawfully, fairly, and transparently at all times.

2 Data We Collect

Fortune11 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data categories we collect:

3 How We Collect Data

Fortune11 collects your personal data through several channels:

• Account Registration: Information you submit when creating a new account at fortune11, including name, email, and password.
• KYC Verification: Identity documents and proof of address that you upload during the identity verification process.
• Financial Transactions: Details required when you make a deposit or submit a withdrawal request through the fortune11 platform.
• Platform Usage: Data collected automatically when you browse the fortune11 website or use the app, including cookies and server logs.
• Communications: Information you provide when contacting the fortune11 support team via Live Chat or email.
• Third Parties: In certain cases, fortune11 may receive information from trusted third-party identity verification providers for KYC purposes.

4 Purpose of Data Use

Fortune11 uses your personal data solely for lawful and transparent purposes. The following are the primary reasons we process your data:

• Account Management: Opening, verifying, and managing your fortune11 account, including the login and identity verification process.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions related to your account.
• Legal Compliance: Meeting KYC compliance obligations, fraud prevention, and anti-money laundering (AML) legal requirements.
• Customer Support: Helping you resolve issues, answering enquiries, and handling complaints submitted to the fortune11 team.
• Platform Improvements: Analysing usage patterns to improve the functionality, performance, and overall experience of the fortune11 platform.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — only if you have agreed to receive such communications.
• Security: Detecting and preventing fraudulent activity, unauthorised access, and security threats to the platform and player accounts.

5 Data Sharing

Fortune11 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, there are certain situations where we may need to share your data:

• Service Providers: Companies that help us operate the platform — including payment providers, KYC verification services, and cloud infrastructure providers — are all bound by strict confidentiality agreements with fortune11.
• Legal Requirements: Fortune11 will disclose data when required by law, court order, or direction from a competent authority.
• Fraud Prevention: In cases of suspected fraud or illegal activity, we may share the necessary information with relevant authorities or fraud prevention agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of fortune11 assets, user data may be transferred to the new entity subject to an equivalent or stricter privacy policy.

In all of the above data-sharing situations, fortune11 ensures your data is protected with adequate security measures and that only the minimum necessary data is shared.

6 Cookies and Tracking Technologies

Fortune11 uses cookies and similar tracking technologies to enhance your experience. Here are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use fortune11 to help us identify issues and improve performance.
• Functional Cookies: Storing your preferences such as language, currency denomination, and other settings for a more personalised experience.
• Analytics Cookies: Helping fortune11 understand aggregated usage patterns to plan platform improvements.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the fortune11 platform.

7 Data Security

Fortune11 continually invests in security infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and fortune11 servers is encrypted using the latest TLS protocol.
• Secure Password Storage: Passwords are stored in hashed form using strong cryptographic algorithms — no one at fortune11 can read your password in its original form.
• Access Control: Only fortune11 staff who require access to specific data to perform their duties are authorized to access that data.
• 24/7 Monitoring: Our systems are continuously monitored to detect and respond to security threats in real time.
• Regular Security Audits: Fortune11 conducts regular security assessments by independent experts to identify and address any vulnerabilities.

8 Data Retention Period

Fortune11 retains your personal data for the period necessary for the purposes stated in this policy, or for as long as required by law:

• Active Account Data: For as long as your fortune11 account remains active and in use.
• Financial Transaction Data: For at least 7 years following each transaction, in line with Malaysia's financial and AML legal requirements.
• KYC Documents: For the duration of an active account and up to 5 years after account closure, or longer if required by the relevant authorities.
• Customer Support Logs: 3 years from the date of last interaction.
• Marketing Data: Until you withdraw your consent to receive marketing communications.

Upon expiry of the relevant retention period, data will be securely deleted or anonymised from fortune11 systems.

9 Your Privacy Rights

As a fortune11 player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the fortune11 support team via Live Chat or email. fortune11 will respond to your request within 30 business days.

10 Children's Privacy

The fortune11 platform is designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals below that age.

If we discover that we have inadvertently collected data from someone under 18 years of age, we will take immediate steps to delete that data and close the account involved.

If you believe a child or minor has registered on fortune11 using false information, please notify us immediately through our support channels so prompt action can be taken.

11 Policy Amendments

Fortune11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements.

Any material changes will be communicated to you via a prominent notice on the fortune11 platform or through your registered email before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the fortune11 team:

• Live Chat: Available 24/7 via the fortune11 platform — the fastest way to get a response.
• Privacy Email: [email protected] — for privacy and data protection enquiries.
• FAQ: Visit the FAQ us for answers to common privacy questions.

Fortune11 is committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data deletion or data portability, the response period is up to 30 business days.